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Below are answers to questions you may have about our recent announcement:

 

Why are you moving my account?

  • All of Us will cease brokerage operations effective June 27.  For customers who continue to hold stock or cash positions as of that date, we will be moving your account to Firstrade, which has the capabilities to manage and service your account moving forward.

 

What if I don’t want to move my account? What do I do?

  • We understand that not all customers may want to move their account. In the event you do not wish to move your account to Firstrade, you have two options.  You may liquidate all holdings currently held in your All of Us account and request to transfer the cash balance via ACH transfer to your linked bank account.  (Please note, funds are available to withdraw two business days after the sale.)  Alternatively, you may also utilize the account transfer system (ACAT) to transfer your account in full (cash and positions) to a firm of your choosing.  In order to do so, you must open an account with the other firm, and then initiate the ACAT request at that firm.  No account closing or transfer fees will be charged.  The receiving firm should use Apex Clearing as the contra-firm when requesting the assets.  Please be advised that the last day to request a cash withdrawal or ACAT transfer is Tuesday, June 21.

 

What happens if I do nothing?

  • If you choose to do nothing by June 21, your account will automatically be transferred to Firstrade. Please note, the last day you can trade in your All of Us account is June 22, after which, there will be a trading blackout from Thursday, June 23, through Friday, June 24.   As of Monday, June 27, trading will be available in the account at Firstrade.

 

What if I already have a Firstrade account?

  • Firstrade only permits one account per person per registration (i.e., Individual, IRA, Roth IRA). In the event you already have a Firstrade account with the same registration, you will be asked to consolidate the accounts.  Prior to June 21, you should request an ACAT transfer from your All of Us account into Firstrade.  This can be initiated while logged into your Firstrade account.

 

 

I don’t remember opening an account with AOU, can you confirm I have an account with you?

  • Our dedicated Client Services team are available to answer any account inquiries prior to June 21 for any account inquiries.  You can contact our Client Services team by emailing closing@allofusfinancial.com or calling 415-903-8377.

 

I don’t know how much money I have with AOU, how do I access my account?

  • You may access your account on our website through the All of Us mobile app.

  • If you have any issues accessing your account, you can contact our Client Services team by emailing closing@allofusfinancial.com or calling 415-903-8377.

 

I thought I closed my account, can you just close my account?

  • Please contact Client Services prior to June 21, 2022 via the following means:

  • Email: closing@allofusfinancial.com

  • Telephone:  415-903-8377

  • Please note that Client Services will not be able to close an account that holds any amount of cash or securities.  Please contact our service team via email or phone and we will check your account to let you know what steps need to be taken to close the account. Alternately, see above FAQs regarding how you can take steps to transfer any cash or securities to a linked bank account.

 

I want to transfer or close my account, will you charge me a fee?

  • No. There aren’t any fees associated with transferring your account to Firstrade. Additionally, if you elect to close your account, All of Us will waive any account closing fees. Please verify with your financial institution whether any charges will apply for incoming transfers.

 

I want a copy of my statements before you shutdown, how will I get access?

  • You may access your account records via the All of Us platform until the end of July.   After that, your account records will continue to be accessible directly from Apex Clearing.  Please see our help center article here for the steps to set up access.  It’s important to note, you will need your account number to set up access, so we suggest you make a note of it now.

 

What happens with my tax forms for 2022 filing year? How will I access them?

  • Any tax form generated for your account will be sent to you via U.S. Mail.  Tax forms are not issued if accounts do not meet certain reporting thresholds as defined by the IRS.

  • If a Form 1099 for tax year 2022 is generated for your account, it will be sent in February 2023.

  • Form 5498 is expected to be generated for IRA’s by May 31.  Form 5498 shows IRA contributions made for the prior tax year.

  • All tax forms will also be available to download from Apex Clearing’s online portal once they are produced.

 

Will I have access to my account after June 27?

  • Our platform will continue to be accessible through the end of July to access limited information, including account records.  After that time, your account records will continue to be accessible from Apex Clearing.  Please see our help center article here for the steps to set up access.  It’s important to note, you will need your account number to set up access, so we suggest you make a note of it now.

 

What if I have questions after my account is moved?

 

Who is Firstrade?

  • Firstrade is a leading online brokerage firm offering a full line of investment products and tools designed to help investors like you take control of your financial future. Since its founding in 1985, Firstrade has been committed to providing high value and quality services to help you reach your financial goals. Firstrade is a member of FINRA/SIPC.

  • To learn more, please visit www.firstrade.com

 

I want to learn more about Firstrade, what can you tell me about them?

  • Firstrade provides online and mobile trading of Stocks/ETFs, Options, Mutual Funds, Fixed Income products and more. Extended hours trading is offered from 8am-8pm 

  • Over the years, major industry publications including Barron's, Forbes, and Smart Money have all rated Firstrade as one of the best online brokers. For the fifth year in a row, Firstrade was awarded 4.5 stars out of five for the website’s ease of use and also awarded "Best in Class" by StockBrokers.com 2019 Online Broker Review.

  • To learn more, please visit www.firstrade.com

 

Will Firstrade charge me the same fees?

  • Firstrade does not charge any commissions for stocks, ETFs and Options. You may visit Firstrade’s pricing page for more details.  

How do I contact Firstrade?

All of Us is a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (SIPC), which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochures are available upon request or at sipc.org

 

Securities offered through All of Us Securities LLC, a wholly-owned subsidiary of All of Us Financial LLC.  Equities and ETF’s are offered to self-directed customers by All of Us Securities.  

 

While All of Us does not mark up fees or service charges it incurs in servicing clients, it does pass some of those fees through to clients.  Current information can be found on our Fee Schedule.  Relevant SEC & FINRA fees may also apply.

 

All of Us Securities is currently registered in all 50 states and the District of Columbia.  This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where All of Us Securities is not registered.  Additional information about your broker can be found by clicking FINRA Public Disclosure Program (BrokerCheck).

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